Privacy Policy

JARD'OR Restaurant ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our restaurant, website, or reservation systems.

1. Information We Collect

We collect personal information that you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting our team. This may include:

• Full name, phone number, and email address.
• Dining preferences, dietary requirements, and allergy information.
• Payment information (processed securely through third-party providers).
• Special occasion details you share with us (e.g. birthdays, anniversaries).
• Communications and correspondence with our team.

2. How We Use Your Information

We use the information we collect solely to provide and improve our services. Specifically, we use it to:

• Confirm, manage, and personalise your reservation experience.
• Send reservation confirmations and reminders.
• Respond to your enquiries promptly and professionally.
• Send curated newsletters and event announcements (with your consent).
• Comply with legal obligations under Indonesian law.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers (such as reservation platforms or payment processors) strictly to fulfil our services. All partners are bound by confidentiality agreements.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Guest dining records are typically retained for up to 3 years.

5. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, please contact us at privacy@jardorbali.com.

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate information.
• Right to erasure: request deletion of your data, subject to legal obligations.
• Right to opt out: unsubscribe from marketing communications at any time.

6. Cookies & Website Analytics

Our website uses minimal analytics cookies to understand how visitors interact with our pages. These are anonymous and non-personal. You may disable cookies in your browser settings at any time without affecting your ability to use our services.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss. However, no data transmission over the internet is entirely secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects any changes. We encourage you to review this page periodically.

9. Contact

For privacy-related enquiries, contact our team at privacy@jardorbali.com. We aim to respond within 5 business days.